FAQ

  • Is all the jewellery handmade?

    Yes! Every piece is handcrafted with care in our studio, using quality materials and traditional techniques. Each item is unique — small variations are part of its charm.

  • What materials do you use?

    We primarily use sterling silver, and solid gold accents, as well as natural gemstones, pearls, and other ethically sourced materials.

  • How do I know my ring size?

    Check out our handy size chat.

  • What is your processing time?

    We will package up your new piece and send safely and securely via Australia Post. We typically send within 1-3 days of your purchase. If your item is urgent please contact us.

  • Do you offer gift packaging?

    Yes! All pieces come beautifully packaged — perfect for gifting. If you're sending a gift directly, we’re happy to include a handwritten note too. Please contact us if you have special requirements.

  • I want to buy a gift card

    Great, that’s a perfect way to treat your someone special to something special. You can add the gift voucher to your cart and checkout. Provide your friend with the gift card for their own use. Please let us know if you need a custom amount.

  • What is your return policy?

    Custom or personalized pieces are final sale, but we’ll always work with you to make things right. Please contact us with any concerns about your order.

  • Can I request a custom or personalized piece?

    We love creating meaningful, one-of-a-kind designs and some are best seller pieces. All pieces available are on the shop page. If you love a piece, we suggest you grab it before someone else!

  • How should I care for my jewellery?

    To keep your jewellery looking its best:

    Avoid water, perfumes, and harsh chemicals

    Store in a dry, soft pouch or box (provided with your purchase)

    Gently polish with a jewellery cloth when needed (provided with your purchase)

Contact us.

Have any other question? Please contact us